SHIPPING & RETURNS
SHIPPING POLICY
LuminVault is committed to ensuring the safe and secure delivery of your high-end luxury gemstones and semi-precious gems. To provide you with peace of mind, we offer the following shipping options:
Free Shipping: We offer free shipping on all orders with a total value of AUD $1,000 or more. This includes signature on delivery and tracking to ensure the safe arrival of your purchase.
Physical Address Requirement: For all purchases we require a physical address for delivery and do not deliver to post office boxes. This ensures the security of your valuable gemstones during transit.
Optional Insurance: We offer optional insurance for your purchase at checkout. The insurance coverage is set at 40% of the item's value. We highly recommend considering this insurance option to safeguard your investment.
Personal High-Value Item Logistics: For items valued over AUD $50,000, we provide the option for buyers to arrange personal high-value item logistics. To utilize this service, please contact us directly prior to making your purchase. This process will require you to provide a copy of your identification (e.g., passport) and sign a document for private expedited service.
Shipping Process
Order Confirmation: Once you place an order, you will receive an order confirmation email that includes the details of your purchase.
Shipping and Tracking: We will ship your order with signature on delivery and tracking. You will receive an email with tracking information to monitor the status of your shipment.
Insurance (Optional): If you choose to purchase insurance, the cost will be calculated at checkout and added to your order total.
Delivery Address: Ensure you provide a valid physical address for delivery.
Personal High-Value Item Logistics: If you opt for this service, please contact us directly before completing your purchase. We will guide you through the process of providing the necessary identification and documentation.
Contact Us
If you have any questions or need further assistance regarding shipping, please do not hesitate to contact our Customer Support team at info@luminvault.com.
Jurisdiction
This shipping policy is governed by the laws of Australia and USA. Any disputes will be subject to the exclusive jurisdiction of the courts in Australia.
RETURN & EXCHANGE POLICY
60-Day Return Period
At LuminVault, we are committed to providing you with the highest quality gemstones. We understand that, on rare occasions, you may wish to return your purchase. Therefore, we offer a 60-day return period from the date you receive your order. During this period, you may return your gemstone(s) for a refund under the following conditions:
Return Requirements
Tracking and Verification: To initiate a return, you must contact our Customer Support team within the 60-day return period. You will be required to provide your order information, including the order number and the date of purchase, along with a copy of your identification (e.g., passport, driver's license) to verify authenticity.
Condition: The gemstone(s) must be in their original condition, unworn, and undamaged. We recommend returning the gemstone(s) in their original packaging to ensure their safe arrival. please ready our Refund Policy for more information about condition and valuation of returns.
Shipping: The buyer is responsible for all shipping costs associated with returns. We do not reimburse shipping expenses.
For more information please visit LUMINVAULT Terms and conditions
Support Luminvault
At Luminvault, we're transforming digital interaction with immersive experiences at your fingertips. Your support directly enhances our platform and funds ambitious projects, like creating interactive physical sites worldwide. By contributing, you help shape a future where digital experiences are more accessible and extraordinary. Join us on this journey and help build a brighter, more interactive world. We are deeply grateful for your belief in our vision.
